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News : 600 Call Centre Jobs on Way in Cape Town as Scottish Firm Expands South

#contactcenterworld, @ascensos

Cape Town, South Africa, Sept, 2021 -- A Scottish call centre company plans to create 150 jobs in Cape Town, which will grow to 600 within a year.

Ascensos, which employs more than 3,000 people in the UK, Turkey and Romania, said its Cape Town operation would open later this month.

John Devlin, CEO and co-founder of Ascensos, said: "Cape Town is a premier location with a fantastic talent pool and it’s a well-established market for English-speaking service delivery.

"This is a great opportunity to create a large number of high-quality jobs and we are looking forward to building on new business opportunities in the region, while servicing our existing client base, which includes some of the world’s best-known brands."

In August, the eight-year-old business announced 100 new jobs in Scotland as part of plans to recruit 500 new staff in rural areas around the UK.


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Ascensos said the local hubs would "bring high-quality digital jobs to rural communities, with staff working mainly from home".

CapeBPO, an organisation set up by the City of Cape Town and the Western Cape government to develop the business process outsourcing (BPO) industry, says the sector has created 35,000 job opportunities in a decade.

Its website says: "South Africa ... is one of the fastest-growing BPO locations globally. This is primarily due to Cape Town offering high-quality voice-driven contact centres, but also to the fact that BPO companies here are increasingly providing services across a wide range of industries, as well as niche markets.

"Our qualified talent pool has allowed us to expertly serve the retail, utilities, travel and tourism, finance, legal, logistics, and IT sectors.

"Our clients in the UK, US and Australia need innovative support from a customer experience point of view. Cape Town and the surrounding region have a highly capable workforce, able to service these clients effectively."

#contactcenterworld, @ascensos

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sowetanlive.co.za


About Ascensos:
Company LogoAscensos provides contact centre services in The UK.
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Today's Tip of the Day - Choose Your Response Method Carefully

Read today's tip or listen to it on podcast.

Published: Monday, September 6, 2021

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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