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News : 600-employee Comcast Call Center to Open in Colorado

#contactcenterworld, @comcast

Fort Collins, CO, USA, February, 2017 -- Still seeking to beef up its U.S. call-center workforce, Comcast Corp. will open a new customer call center in Colorado next month. It will be the fifth new center since Comcast announced in mid-2015 that it would add about 5,500 employees to improve its flagging customer service.

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The 600-employee center will be located on a former Hewlett-Packard campus in Fort Collins. Comcast says it will seek to hire military veterans to staff it.

Operations there will begin in March and ramp up afterward. Comcast has said it would attempt to bring back to the United States call-center jobs it had offshored to the Philippines and other countries, but customers still report calls being routed overseas.

#contactcenterworld, @comcast

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.philly.com


About XFINITY:
Company LogoComcast Corporation, founded in 1963, is a cable operator in the United States, providing cable television, broadband Internet, and telephone service to both residential and commercial customers. Comcast is headquartered in the One Comcast Center in Center City, Philadelphia, Pennsylvania.
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Today's Tip of the Day - Getting The Marketing Message Right

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Published: Tuesday, February 21, 2017

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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