Greater Manchester, England, Oct 31, 2022 -- Greater Manchester Police (GMP) Force Contact Centre (FCC) has taken on another 64 new call handlers.
It’s an important milestone whereby GMP now has over 1,100 call handlers in the FCC - the highest number in its history.
The news comes after the announcement on Friday (28 October 2022) that GMP had been removed by His Majesty’s Inspectorate from special measures and is no longer required to be in the Inspectorate’s engage monitoring process.
Improvements continue to be made across the force and in the FCC the journey has been transformative.
Welcoming the newest recruits is a further sign of continued investment in call handling and means that GMP can continue to meet demand and offer an enhanced service – getting response officers out quicker to the callers who need them the most.
Welcoming the new recruits further demonstrates GMP is more committed than ever to bolstering its ranks and providing the highest level of service to the public. And it's never been a better time to join the FCC. There are roles available in call handling, crime recording, customer enquiry and radio dispatch.
Posted by Veronica Silva Cusi, news correspondent
About Greater Manchester Police :
Greater Manchester Police is the police service responsible for law enforcement within the metropolitan county of Greater Manchester in North West England.
Published: Wednesday, November 2, 2022
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.