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News : 6,599 Calls Received on ‘Dial 112’ Since July 6

#contactcenterworld

Patna, India, July, 2022 -- The emergency response support system (ERSS), which runs the integrated centralized helpline ‘Dial 112’, has received as many as 6,599 calls from residents seeking help related to police, fire service and health since its launch on July 6.

Of the total calls, 34% were for general law and order situation, including fighting. The state has reported highest 20% calls related to domestic violence between July 6 and July 25, as per the comparative analysis of Dial 112 released by the Bihar Police headquarters on Wednesday.

Similarly, around 10% calls were regarding road accidents, 5% medical emergency, 4% robberies and 2% land disputes during the same period. Apart from these, 1% cases each of sexual harassment, physical offences, nuisance and kidnapping and missing have also been received.

Chief minister Nitish Kumar had launched the Dial 112 service to provide a single-point contact number for people seeking police, fire and ambulance help. This project is currently under the trial stage and is being implemented in two phases in the state.A senior officer said the integrated helpline has been helpful in providing quick responses to callers in distress and facing emergency situations.

"In the initial days, the helpline received fewer calls as people weren’t aware about the integrated number. But now, the number of callers is getting higher everyday. We are also taking feedback from the people who registered complaints, once they were provided help," he said.

In the first phase, the state government has procured 400 emergency response vehicles, including 100 for Patna district only, while 15 to 25 for each district.

Total 1,200 vehicles will be procured under this project by December. These vehicles are equipped with mobile data terminals and GPS navigation system.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Tuesday, August 2, 2022

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2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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