News : 68 People Laid Off as Call Center in Carbondale Closes
Jackson, County, IL, Jan 15, 2015 -- A call center in Southern Illinois has ceased operations as of Tuesday, leaving 68 people out of work.
Andrea Staub, spokeswoman for NTBY, a vitamin manufacturer, confirmed the company’s call center in Carbondale has closed. She said the facility was the backup call center to the main center in New York.
She said both centers were frequently impacted by bad weather at the same time, so NTBY made the decision to keep the New York center and move the Illinois center to a place with a better climate.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Laid off workers will continue to receive salary and benefits for 60 days and will receive a severance package afterward, Staub said.
"It is always hard when you have to close a facility," Staub said. "But from a business standpoint, and the amount of calls we were receiving, we want to make sure we gave our customers the best service possible."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The 3 L’s
NBTY, Inc., formerly known as Nature's Bounty, Inc., is an American manufacturer of vitamins and nutritional supplements which are distributed under many third party brands in the United States and internationally.
Published: Friday, January 16, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...