Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : 7 Days, 10 Plaints on Cyber Helpline
June 20, 2014 -- Seven days after a helpline was started to address complaints of "objectionable" content online, the cyber crime cell has received a total of 10 complaints till Thursday, out of which eight of the posts or pages have been blocked. The mechanism was introduced in order to prevent a law and order problem arising out of online content, especially social networking sites, after the violence in Pune over a derogatory post about Shivaji on Facebook.
"Until now all the content has been on Facebook that includes one comment and seven profiles. All of the posts weren’t normally critical, but bad in taste and derogatory which may have angered certain communities and led to violence. The posts were about social issues, national figures and religion," said senior PI Mukund Pawar of the cyber crime investigation cell. The remaining two posts are in the process of being removed with the help of Facebook’s liaison officials based here and the headquarters in the US.
The police, however, assured that it isn’t suppressing healthy criticism and is only targeting inappropriate and slanderously worded content. "We read the content ourselves before acting upon it and until now all the posts have had uncouth language and vulgar comments," said an official.
Surprisingly, most of the complaints have come from rural Maharashtra with only two callers from Mumbai. "There have been complaints from Parbhani, Chandrapur, Nashik and Jalgaon districts. We also had a complaint from Uttar Pradesh," the officer added.
The helpline number was introduced on June 13 after the police decided to proactively nip protests arising out of posts on social networking sites, incidences of which have caused law and order problems and arrest of people posting the content. This is also not the first such mechanism to detect potentially violent protests by studying social networking sites. Last year, under Satyapal Singh, the city police had started the Social Media Lab to "gauge public mood" over various issues of current affairs.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, June 23, 2014