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News : 72 % of Call Center Workers are Women
Istanbul, Turkey Aug 6, 2015 -- Some 7,635 people are working at call centers, where many young people are employed, as of June 2015, according to data in the "Call Center Statistics June 2015" published by the Banks Association of Turkey.
While 72 percent of the employees working at call centers are women, 45 percent are graduate students. However, recently there has been a decrease in the number of employees working at call centers. It has been said that more than 6,000 employees are part-time and full-time customer representatives, according to the report compiled using data from 25 banks. Moreover, there are 2,989 customer representatives providing services from call centers in the name of banks. The turnover rate of the customer representative labor force is 14 percent in April-June period this year.
Around 3 percent of this rate is comprised of customer representatives who are planning to have careers in banking. The age average of customer representatives working at call centers is 27 while employees providing support services are 30 and managers are 34, according to the report.
The report also stated that the total volume of financial transactions made via call centers in April-June period was at TL 4.3 billion ($1.5 billion).
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Human Factor
About Banks Association of Turkey:
The Turkish Banks Association (correctly, the Banks Association of Turkey) or Türkiye Bankalar Birliği (TBB) is an organisation for Turkish banks. Membership is compulsory for Turkish banks. Its activities include conducting policy-related research and collecting statistics.
Published: Monday, August 10, 2015