News : 750 Call Center Jobs at New Louisville Facility
Louisville, KY, Jan 14, 2015 -- Add another 750 jobs to what Greater Louisville Inc estimates are 18,000 call center positions in the Metro area.
Teleperformance, a provider of outsourced customer service call operations, celebrated the opening of its first Kentucky facility on Wednesday with an event attended by Governor Steve Beshear (D-Kentucky), Mayor Greg Fischer (D-Louisville) and economic development officials.
"Teleperformance is also exactly the kind of business that we want more of in the Commonwealth," Beshear said.
The 50,000 square foot facility off Ormsby Station Road in Lyndon will handle inbound customer service calls for an undisclosed Fortune 500 company which provides banking, insurance, investment and retirement planning to current and former members of the U.S. military and their families.
"Our foundation is that we are people serving people," said Miranda Collard, Teleperformance U.S.A. President of Operational Delivery.
Blair Frankenberg, the company's executive vice president, told WHAS11 it had many options across the country, but Louisville's workforce made the difference.
"We were looking for a community that had a a heavy military presence to really align with our hiring goals and then this just the quality of the people we met here was just phenomenal," Frankenberg said.
The jobs start at $12 an hour, up to $16 an hour based on performance, company officials disclosed.
The wages are not up to the levels of advanced manufacturing and professional positions the city desires.
The Kentucky Economic Development Finance Authority preliminarily approved the company for tax incentives through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.
"Kentucky is going to benefit from having a diverse economy," Beshear said, "having all kinds of jobs and having all kinds of companies. We've got a lot of advance manufacturing, we've got a loot of telecommunications jobs. You know, they all have different pay levels but when you have a good mix of it then that sort of insulates your economy from the ups and downs that you're going to see over the next years as you come along."
Teleperformance began hiring in October and has already hired about 260 of the projected 750 employees at the call center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Expect Shrinkage
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Thursday, January 15, 2015
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