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News : 800 Jobs to be Lost as Virgin Media Confirms Swansea Call Centre Closure

#contactcenterworld, @virginmedia

Swansea, Wales, Aug 3, 2018 -- Virgin Media has confirmed its call centre in Swansea will close by July 2019, with the loss of almost 800 jobs.

The Welsh Government said the decision to close Matrix Court was "very disappointing".

Some workers are facing redundancy and others have been offered the prospect of relocating to Virgin Media's other sites across the UK.

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A total of 772 jobs will go in Llansamlet, 552 staff positions and 220 sub contractors.

Swansea council leader Rob Stewart said the city was working with other employers including Tui and Admiral to explore local redeployment opportunities.

Virgin Media plans to cut its number of UK customer service bases from eight to four, centralising operations in Manchester.

Chief executive Tom Mockridge said it had considered counter-proposals from employees but decided to proceed with its original plans.

"We are now working with and supporting our people who have been asked to relocate or transfer, who are in a role at risk of redundancy or who may wish to take another role with Virgin Media or one of our partners," he said.

The government said its priority was to support affected staff.

#contactcenterworld, @virginmedia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbc.co.uk


About Virgin Media:
Company LogoWondering who we are? Well, we're the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place. The future is bursting with fresh entertainment and communication possibilities. That's why we're here - to bring all the excitement to you and make your digital place the brilliant place it should be. Whatever you choose with Virgin Media, we're aiming to make the whole experience as effortless as the award-winning service our Virgin Mobile customers have enjoyed for years.
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Today's Tip of the Day - Bring Fun To Work

Read today's tip or listen to it on podcast.

Published: Monday, August 6, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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