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News : 800 Jobs to be Lost as Virgin Media Confirms Swansea Call Centre Closure

#contactcenterworld, @virginmedia

Swansea, Wales, Aug 3, 2018 -- Virgin Media has confirmed its call centre in Swansea will close by July 2019, with the loss of almost 800 jobs.

The Welsh Government said the decision to close Matrix Court was "very disappointing".

Some workers are facing redundancy and others have been offered the prospect of relocating to Virgin Media's other sites across the UK.

A total of 772 jobs will go in Llansamlet, 552 staff positions and 220 sub contractors.

Swansea council leader Rob Stewart said the city was working with other employers including Tui and Admiral to explore local redeployment opportunities.

Virgin Media plans to cut its number of UK customer service bases from eight to four, centralising operations in Manchester.

Chief executive Tom Mockridge said it had considered counter-proposals from employees but decided to proceed with its original plans.

"We are now working with and supporting our people who have been asked to relocate or transfer, who are in a role at risk of redundancy or who may wish to take another role with Virgin Media or one of our partners," he said.

The government said its priority was to support affected staff.

#contactcenterworld, @virginmedia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbc.co.uk


About Virgin Media:
Company LogoWondering who we are? Well, we're the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place. The future is bursting with fresh entertainment and communication possibilities. That's why we're here - to bring all the excitement to you and make your digital place the brilliant place it should be. Whatever you choose with Virgin Media, we're aiming to make the whole experience as effortless as the award-winning service our Virgin Mobile customers have enjoyed for years.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Monday, August 6, 2018

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2021 Buyers Guide Visual Communications

 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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