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News : 8,192 Distress Signals on Helpline 112 in One Week

#contactcenterworld

Shimla, India, Dec 4, 2018 -- As many as 8,192 signals have been received by the Emergency Response Support System (ERSS) in the past one week after it was inaugurated by Home Minister Rajnath Singh on November 28.

Out of the total 8,192 signals, 8,078 were non-actionable, while 114 were actionable. Around 6,636 signals were received through calls, 361 through SOS, 115 by messages (SMSes) and two via e-mails, a spokesperson of the state government said here on Tuesday.

The maximum signals were received in Shimla district (27), followed by Solan (15), Mandi (12), while no signal was received in Chamba and Lahaul-Spiti. The highest number of signals pertained to threats (42), followed by accidents (16), while five signals each were received for crime against women and hazardous condition incidents.

Under the system, all emergency numbers, including 100 (police), 101 (fire), 102 (ambulance and disaster response) have been integrated into one number 112. The helpline would be monitored round the clock, DGP SR Mardi said. To create awareness about the ERSS, the police headquarters have uploaded a video on Facebook and YouTube.

Any person in distress, especially women, can call at 112 from landline or mobile phone or use the ERSS application to seek help. As soon as the call or message is received, the global positioning system (GPS) will find the location of the caller. The ERSS also helps in optimal utilisation of manpower to take prompt action on all emergency calls.

Sharing details regarding the functioning of the ERSS, DIG Asif Jalal said call centres were connected with the district coordination centre and emergency response vehicles, which were equipped with mobile data terminal (MDT).

The location of the person in distress would be automatically traced and reach the nearest police station. An emergency vehicle would be rushed to provide immediate help, Jalal added. There was a need to sensitise the general public about the ERSS as out of 8,078 non-actionable signals, 1,195 were irrelevant, 3,621 lacked response, 409 were wrong and 987 were missed calls, police sources said

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com


Today's Tip of the Day - Power Hour

Read today's tip or listen to it on podcast.

Published: Wednesday, December 5, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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