News : 8,701 Net New U.S. Contact Center Jobs Created in U.S. During Q1 2016
Chapel Hill, NC, USA, May 13, 2016 -- Between January 1, 2016 and March 31, 2016, jobs4america recorded 16,031 new U.S. jobs announced by the contact center industry. After accounting for 7,330 lost jobs due to call center downsizing and closures, there were still 8,701 net new U.S. contact center jobs created during the first quarter.
"During the same period in 2015, the contact center industry contributed to U.S. economic growth by creating 7,965 net new jobs leading to a total of 58,578 net new jobs for the entire year. We are on pace to exceed that number during 2016," stated Matt Zemon, Chairman of jobs4america and CEO of American Support."
Data compiled by Dallas-based Site Selection Group is used by jobs4america to record U.S. job creation.
Top 10 US Site Expansion/Opening Q4, 2015:
Sutherland Group | 2,000 | Las Vegas, NV
ADP | 1,800 |Norfolk, VA
Kaiser-Permanente | 800 | Atlanta, GA
Agero | 585 | Blountville, VA
Wayfair | 500 | Brunswick, ME
Wayfair | 500 | Bangor, ME
Wayfair | 500 | College Station, TX
Ernst & Young | 450 | Jacksonville, CO
PayPal | 400 | Charlotte, NC
Cognosante | 400 | Phoenix, AZ
"We applaud these companies for helping create meaningful jobs for so many people and their communities," said Jack Wilkie, President of jobs4america. "Collectively more than 3 million workers are currently employed in the contact center industry in more than 6,800 contact center facilities across the U.S. That number continues to grow as customer experience plays an increasingly important role in the value proposition for U.S. customers."
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Jobs4America is a coalition of forward-looking business leaders committed to creating jobs in America. With millions of Americans looking for work and new broadband enabled technologies transforming the way contact centers work, members of this new coalition are coming together to generate thousands of American contact center jobs. Jobs4America members are also helping to identify and encourage other companies, big and small, to join in this innovative campaign, with an overall goal to create a combined 100,000 US jobs over the next two years.
Published: Monday, May 16, 2016