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News : 8740 Grievances Registered on National Consumer Helpline Against Cab Aggregators in the Last 2.5 Years

#contactcenterworld

New Delhi, India, July, 2022 -- The Union Minister of State for Consumer Affairs, Food and Public Distribution, Ashwini Kumar Choubey in a written reply to a question in Lok Sabha today shared the data from the National Consumer Helpline (NCH). From 01.01.2020 to 13.07.2022, 8740 grievances were registered by consumers against major cab aggregator companies for deficiency in services, inadequate consumer grievance redressal mechanism, cancellation by drivers etc. These complaints have been taken up with the respective cab aggregators for redressal.


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The Consumer Protection (E-commerce) Rules, 2020 notified under Consumer Protection Act, 2019 require all e-commerce entities to establish a consumer grievance redressal mechanism, appoint a grievance officer for consumer grievance redressal and display the name, contact details and designation of such officer on its platform. The grievance officer is required to acknowledge the receipt of any consumer complaint within forty-eight hours and to redress the complaint within one month from the date of receipt of the complaint.

Based on various complaints registered by consumers on NCH, notices have been issued to two major online ride hailing platforms. The notices raise multiple issues of violation of consumer rights and unfair trade practices by the platforms.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://orissadiary.com


Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Monday, July 25, 2022

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2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

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Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
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- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

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