London, UK, Feb 13, 2018 -- 8×8, Inc. (NYSE:EGHT), a provider of cloud communications and customer engagement solutions, announced a partnership with PCI Pal, a provider of secure payment solutions for customer engagement. By combining the 8×8 cloud contact centre solution and PCI Pal’s secure payment suite, contact centres and customer service departments can operate to the highest levels of PCI security without impacting customer experience.
James Barham, Chief Commercial Officer at PCI Pal, said "In a world growing ever more complicated from data regulation and increased risk of cybercrime, we find businesses with contact centres have a significant challenge to achieve compliance and security whilst also maintaining excellent customer service. We’re excited to partner with 8×8 and integrate with their cloud Virtual Contact Centre solutions to deliver a non-intrusive, flexible, scalable and secure solution that caters to modern contact centre operations and their customers."
Kevin Scott-Cowell, UK MD 8×8, said "We’re always looking for new ways to empower our customers so they can provide the best possible service to their users, and our partnership with PCI Pal will do exactly this. We’re excited that businesses will now be able to further improve the customer experience they offer, without compromising on compliance and security."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, February 15, 2018
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