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News : 8x8 Acquires Jitsi Video Communications Technology From Atlassian

#contactcenterworld, @8x8, @jitsinews

San Jose, CA, USA, Oct 29, 2018 -- 8x8, Inc. (NYSE:EGHT), a cloud provider of voice, video, collaboration and contact center solutions, announced that it has acquired the Jitsi open source video communications technology and its team of open source video technology experts. The Jitsi technology further extends 8x8’s cloud technology platform and adds to the company’s video collaboration capabilities. 8x8 acquired Jitsi’s technology and engineering team from enterprise software company Atlassian.

"The best video communications solutions are so intuitive and reliable that they help employees conduct shorter, more productive meetings. 8x8 has already developed a world-class meetings solution for enterprises, and we’re focused on maintaining leadership in delivering reliable, crystal-clear video and audio conferencing quality across mobile and desktop applications," said Dejan Deklich, Chief Product Officer at 8x8. "Incorporating Jitsi’s open-source technology into our video communications technology platform, and having Jitsi’s talented engineering team play a role in leading our development of dedicated conferencing applications and WebRTC, will open new paths for our customers and further enhance our meetings solution."


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8x8 is acquiring Jitsi’s set of modular open-source projects that allow businesses to easily build and deploy secure video communication solutions. At the heart of Jitsi is the Jitsi Videobridge conferencing server and Jitsi Meet conferencing and collaboration application. 

"Some of the most innovative WebRTC products and companies use Jitsi to support millions of minutes of daily usage as part of their meetings, messaging and collaboration product ecosystems. The open source community has played a critical role in advancing Jitsi’s projects by validating its use in a diverse set of environments and complementing the core team’s development. As part of this acquisition, 8x8 is committed to continuing to support the growing developer community, and we are excited to engage even more," commented Bryan Martin, Chairman and Chief Technology Officer at 8x8.

"We are excited that 8x8 will continue to support the extensive Jitsi community and help to accelerate our development," said Emil Ivov, Jitsi Founder and Project Lead. "I have no doubt that Jitsi’s advanced capabilities combined with 8x8’s comprehensive X Series platform will create a dominant video communications solution that is intuitive and game-changing for enterprises."

The financial terms of the acquisition are not disclosed.

#contactcenterworld, @8x8, @jitsinews

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Assisted Transfers

Read today's tip or listen to it on podcast.

Published: Tuesday, October 30, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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