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News : 8x8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

#contactcenterworld, @8x8

Campbell, CA, USA, May, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced an expanded distribution relationship and resale go-to-market strategy with Ingram Micro Cloud, a global technology solutions provider and operator of one of a cloud marketplaces for the channel. The new agreement with Ingram expands the number of reseller partners helping organizations move off legacy on-premises systems to the cloud with the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud communications and contact center solution.

Ingram Micro Cloud delivers a full spectrum of global technology and premium cloud services to businesses around the world, helping businesses realize the promise of technology. A key 8x8 distribution alliance since 2017, the expanded agreement now allows Ingram Micro Cloud partners to resell 8x8 XCaaS, which includes integrated cloud contact center, voice, team chat, and video meetings capabilities, and continue owning the customer relationship by delivering professional services, providing technical support, and billing clients directly to recognize top line revenue.

This business alignment enables the Ingram Micro Cloud partner community to expand their cloud communications, collaboration, and contact center portfolio, and offer 8x8 XCaaS to organizations seeking to enhance employee and customer experience. With 8x8, Ingram Micro Cloud resellers will benefit from a single-vendor integrated solution that is capable of handling all of their customers’ communications, collaboration, and engagement technology needs, including professional and managed services.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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According to the Gartner(R) report, Selecting the Best External Calling Option for Microsoft Teams1, "By 2024, 20% of total Microsoft Teams active users will adopt telephony services for external calling on Teams." As one of the largest Microsoft distributors globally, Ingram Micro Cloud reseller partners can also capitalize on this large market opportunity by offering the 8x8 Voice for Microsoft Teams direct routing solution as well as 8x8 Contact Center for Microsoft Teams, which is certified by Microsoft. This will enable Ingram Micro Cloud partners to support organizations using Teams for collaboration that require global, enterprise-grade telephony and tightly integrated contact center capabilities.

"This expanded agreement will offer differentiated services and additional go-to-market opportunities for our partners that align to their preferred business model," said John Dusett, Executive Director, Cloud Services at Ingram Micro Cloud. "Resellers helping organizations accelerate digital transformation efforts to meet new work from anywhere requirements, can confidently offer 8x8 XCaaS to support their customers’ cloud communications and contact center needs, plus offer additional services, maximizing revenue opportunities."

"Growing together with our partners has been instrumental to the success of our channel strategy. We are greatly looking forward to expanding our distribution relationship by adding new resale opportunities with Ingram Micro Cloud," said Lisa Del Real, Global Channel Chief at 8x8, Inc. "8x8 XCaaS and our Teams solutions are providing channel partners with growing business opportunities to help organizations enhance employee and customer experiences to meet new work requirements."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Tuesday, May 24, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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