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News : 8x8 and KnoahSoft Partner to Deliver Quality Management Solution
San Jose, Calif., May 8, 2014 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud contact center, unified communications and collaboration solutions, and KnoahSoft, a workforce optimization (WFO) solutions provider, announce a partnership to deliver a bundled, cloud-based contact center solution. The new offering combines KnoahSoft’s enterprise-level interaction recording, quality management, coaching, learning, and analytics functionality with 8x8’s multi-channel customer interaction management capabilities to help users better optimize call center staff performance.
"8x8 and KnoahSoft have created a cloud-based solution for optimizing the efficiency of call center agents in single instance within 8x8’s industry leading call center solution," said 8x8 Senior Vice President of Business Development Huw Rees. "This integrated cloud solution was developed to help organizations improve their customer relationships by making it easy to find agents who are not interacting well with customers and to improve these relationships. We are pleased to partner with KnoahSoft to deliver this compelling solution to market."
"This completely cloud-based integration between a contact center provider and a quality management solution enables us to deliver on our promise to make it easy for organizations to provide the best possible service to their customers," said Subhash Kothuru, Senior Vice President of Sales and Marketing at KnoahSoft. "The integration of 8x8's Virtual Contact Center with KnoahSoft Harmony means contact centers can rest assured that their staff has the tools and confidence they need to properly coach, train and motivate their personnel."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
KnoahSoft Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support.
Published: Friday, May 9, 2014