Campbell, CA, USA, May 18, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced Experience Communications as a Service (XCaaS), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With XCaaS, organizations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences.
Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, "As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly."
IT, CX and line of business leaders are challenged in their ability to deliver effective solutions for an evolving and increasingly complex work environment. Obtaining a 360 degree view of both employees and customers is critical for overall organizational effectiveness and long-term business success. According to Metrigy, companies find success when they integrate their contact center with unified communications. Those using an integrated cloud unified communications and contact center solution from a single vendor reported nearly 100 percent revenue improvement, a 14 percent cost decrease, a 57 percent customer experience rating improvement and a 37 percent agent efficiency improvement.
"8x8’s integrated cloud communications and contact center platform provides us the flexibility and resilience to quickly manage all employee and customer interactions from any location or device," said Brian Himstedt, Sr. Director of Technology at The Kansas City Royals. "With XCaaS, it’s not just the operational value when it comes to the platform. It’s the data insights and the ability to which you can make those insights readily available across the organization to help us provide a better customer and fan experience."
"This past year has highlighted that the siloed, inflexible communications bundles of the past will not be sufficient for the future of work. 8x8's open cloud platform with a full complement of integrated, modular capabilities allows us to deliver a highly differentiated solution to the market that advances the communications, collaboration and engagement needs of our customers," said Andrew Halliwell, Product Director, Virgin Media Business.
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, May 20, 2021
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