#contactcenterworld, @8x8

San Jose, CA, USA, Feb 6, 2019 -- 8x8, Inc. (NYSE:EGHT), a cloud provider of voice, video, collaboration and contact center solutions, introduced a series of new capabilities to 8x8 X Series, 8x8’s one cloud-based technology platform for business communications and contact center. The new capabilities for 8x8 X Series include advanced speech analytics, an enhanced integration framework, and real-time dashboards which help businesses of all sizes to accelerate growth by improving communication experiences between employees and customers.

"We launched 8x8 X Series in 2018 and it remains the industry’s only cloud communications platform to offer voice, video, chat and contact center through one application. Multi-vendor solutions can’t match the ease of our one platform, and our customers confirm that X Series helps improve employee productivity across the organization while enabling IT to be more efficient via a single admin portal," said Dejan Deklich, Executive Vice President and Chief Product Officer at 8x8. "Today’s announcement reflects our commitment to continue to deliver a superior communications solution."

8x8 X Series helps companies transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center, and one system of intelligence on one cloud-based technology platform.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com