News : 8x8 Announces New Capabilities for X Series Cloud Communications and Contact Center Solution

#contactcenterworld, @8x8

San Jose, CA, USA, Feb 6, 2019 -- 8x8, Inc. (NYSE:EGHT), a cloud provider of voice, video, collaboration and contact center solutions, introduced a series of new capabilities to 8x8 X Series, 8x8’s one cloud-based technology platform for business communications and contact center. The new capabilities for 8x8 X Series include advanced speech analytics, an enhanced integration framework, and real-time dashboards which help businesses of all sizes to accelerate growth by improving communication experiences between employees and customers.

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"We launched 8x8 X Series in 2018 and it remains the industry’s only cloud communications platform to offer voice, video, chat and contact center through one application. Multi-vendor solutions can’t match the ease of our one platform, and our customers confirm that X Series helps improve employee productivity across the organization while enabling IT to be more efficient via a single admin portal," said Dejan Deklich, Executive Vice President and Chief Product Officer at 8x8. "Today’s announcement reflects our commitment to continue to deliver a superior communications solution."

8x8 X Series helps companies transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center, and one system of intelligence on one cloud-based technology platform.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
             

Published: Friday, February 8, 2019

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