News : 8x8 Announces New Integration With Salesforce for Enterprise Cloud Communications
#contactcenterworld, @8x8, @salesforce
San Francisco, CA, USA, Sept 15, 2015 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications and contact center solutions, announced that the company has extended its partnership and enterprise cloud communications integrations with Salesforce to offer an out-of-the box Desk.com integration.
Desk.com is the out-of-the-box customer support app that empowers companies to get a help desk up-and-running with everything they need to deliver service on every channel. The 8x8 integration with Desk.com increases employee productivity by automatically opening customer records within Desk.com based on an inbound phone call. Providing out-of the box integration using OpenCTI with Virtual Office allows customers to answer a call from within the Desk.com app, access the current customer record and click to dial — which significantly minimizes training. Because Virtual Office operates from within Desk.com, the solution is integrated in the cloud and updates in real time.
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"We remain fully committed to our partnership with Salesforce and have teamed to offer businesses a complete Salesforce integration for enterprise cloud communications," said Vik Verma, 8x8 CEO. "Since 2008, we have worked with Salesforce to provide world-class, cloud communications services, and more recently have helped customers migrate their business to the cloud with the highest levels of security, reliability and customer centricity in mind—all on a single platform. We look forward to our continued partnership to offer new cloud-based innovations and help enterprises truly transform their customer relationships."
#contactcenterworld, @8x8, @salesforce
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Friday, September 18, 2015
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