News : 8x8 Awarded New Contact Centre Patent by USPTO
Oct 8, 2014 -- Unified communications and collaboration services provider, 8x8 has been awarded a new patent related to its contact centre technologies.
On 7 October, the US Patent and Trademark Office issued United States Patent No. 8,855,291 entitled "Limiting Contact in a Networked Contact Centre Environment."
The patent is a continuation of US Patent number 8,243,913 that was awarded to the company in 2012.
The new patent relates to, among other things, limited contact to a networked contact centre that is a host to multiple tenants.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Friday, October 10, 2014