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News : 8x8 Contact Center Wins TrustRadius 2023 Top Rated Awards

#contactcenterworld, @8x8

Campbell, CA, USA, May 23, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud communications platform provider, announced that 8x8 Contact Center has won TrustRadius 2023 Top Rated Awards in the categories of Contact Center and Call Center Workforce Optimization. In addition, 8x8 Work received Top Rated Awards in the VoIP and Unified Communications as a Service (UCaaS) categories.

Awarded by TrustRadius, a B2B technology decisioning platform, the TrustRadius Top Rated Awards are the solely based on customer sentiment and reviews. To win a Top Rated award, products must have ten or more TrustRadius reviews from the past year, have received a score of 7.5 or higher from customers, and earn at least 0.5% of site traffic in their category. Top Rated awards are based entirely on reviews, with no paid placement or analyst opinion included.

"We pride ourselves on the products and services we provide our customers and the relationships we’ve built with them along the way, so it is a true honor to win an award based solely on customer feedback," said Walt Weisner, Chief Customer Officer at 8x8, Inc. "These awards highlight our commitment to being a customer obsessed company. We take pride in providing our customers with the highest level of service as well as helping these organizations deliver excellent customer experiences with 8x8 Contact Center."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About TrustRadius:
TrustRadius is the most trusted review platform for business technology. We help buyers make confident decisions with in-depth reviews and ratings from real users. We also help vendors engage and convert buyers by putting their customer's voice to work, authentically and at scale. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by the Mayfield Fund and LiveOak Venture Partners.Company Profile Page

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, May 25, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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