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News : 8x8 Awarded Four New Cloud Communications Patents

#contactcenterworld, @8x8

San Jose, CA, USA, Oct 19, 2016 -- 8x8, Inc. (NASDAQ:EGHT), a provider of global Enterprise Communications as a Service (ECaaS), announced that it has been awarded four new patents related to its communications technologies that help customers seamlessly connect, communicate and collaborate globally.

The four 8x8 patents issued by the U.S. Patent and Trademark Office (USPTO) are:

United States Patent number 9,401,994 titled, "Conferencing and Meeting Implementations with Advanced Features," was awarded on July 26, 2016. It is a continuation of U.S. patent number 8,817,801 awarded to the company on July 8, 2011.

United States Patent number 9,426,116 titled, "Multiple-Master DNS System," was awarded on August 23, 2016 and is a continuation of patent number 9,294,433, which was awarded on November 2, 2012.

United States Patent number 9,432,519 titled, "Identifying and Processing of Unreturned Calls in IPBX," was awarded on August 30, 2016.

United States Patent number 9,438,736 titled, "Limiting Contact in a Networked Contact Center Environment," was awarded on September 6, 2016 and is a continuation of patent 8,243,913.

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"Enterprises everywhere are undergoing a digital transformation that involves not only a shift to cloud-based architectures, but also requires the implementation of smarter, more flexible communications systems that help address the needs of a constantly evolving competitive environment," said Bryan Martin, Chairman and CTO of 8x8. "We've long been committed to innovating with and ahead of our customers to help them meet the evolving and complex needs of that transformation. This focus on innovation, combined with our ongoing business execution is a key reason for our leadership in the unified communications and contact center industries."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: 8x8


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, October 20, 2016

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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