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News : 8x8 CPaaS Delivers No-code Functionality to Enable Enterprises to Build Engaging Customer Experiences

#contactcenterworld, @8x8

Campbell, CA, USA, July 14, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced the availability of 8x8 Connect Automation Builder, a no-code multiple-channel communications management solution allowing a wide array of user roles in organizations, from marketing operations to customer support, to easily build engaging customer experiences. The new 8x8 CPaaS solution offers a visual way to build communication workflows that enhance productivity, flexibility, and efficiency, regardless of coding expertise.

"Organizations looking to incorporate programmable communications and CPaaS capabilities into applications and workflows require solutions that go beyond APIs that cater to developers," said Michael Brandenburg, Senior Industry Analyst at Frost & Sullivan. "Line-of-business leaders are often in the best position to enhance workflows and processes, but only if they are given the right tools and technology. 8x8 with Automation Builder is lowering the barrier to entry for enterprises to unlock the power of programmable communications with its suite of low-code/no-code solutions."

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"The point of automated functionality is to eliminate manual work and repetition while enabling processes to scale, and that’s exactly what we’ve done with 8x8 Connect Automation Builder," said Marc Magnin, Head of Product, CPaaS at 8x8, Inc. "Automation Builder allows users to now leverage a convenient no-code, visual interface to design communication workflows and deploy them on 8x8 Connect. Further, it allows companies to automate their customer engagement at scale without putting strain on development teams or running developer infrastructure."

8x8 Connect is a core component of the 8x8 CPaaS portfolio of communication APIs, including SMS, voice, chat apps, video, and performance monitoring. 8x8’s portfolio of communication APIs are part of the 8x8 XCaaS™ (eXperience Communications as a Service™) an integrated cloud contact center, voice, team chat, and video meetings single-vendor solution.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Selection Systems

Read today's tip or listen to it on podcast.

Published: Friday, July 15, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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