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News : 8x8 Delivers Cloud Phone and Contact Center Solution for Multinational Organizations in Russia

#contactcenterworld, @8x8

Campbell, CA, USA, Sep 21, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that 8x8 XCaaS (eXperience Communications as a Service) is an integrated cloud phone and contact center solution to support multinational enterprises with operations in Russia. Leveraging patented 8x8 Global Reach™ technology, this expansion provides global organizations quality of service and reliability, unlimited local calling, streamlined deployment and management, and access to emergency services and local numbers in Russia.

Multinational companies have traditionally relied upon the combination of costly local-hosted gateways and VPNs to allow Russia-based offices and employees to communicate inside and outside of Russia. These solutions caused reliability, security, quality, and cost concerns, especially for in-country calling over Russia’s Public Switched Telephone Network (PSTN). 8x8 XCaaS now offers these organizations a differentiated, high-quality service in Russia for domestic and international business communications that is financially backed by the industry’s only platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.


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"IT and CX leaders for multinational organizations can't afford to make inefficient and costly communications decisions, especially as they shift to a hybrid workforce," said Denise Lund, Research Director, WW Telecom and Unified Communications at IDC. "An integrated cloud voice, messaging, video, and contact center solution from a single provider, like 8x8 XCaaS, is a flexible, viable solution that not only helps ensure business continuity and communications but also customer engagement requirements in key use cases around the globe. Expanding global reach into Russia and Japan while still delivering high quality services and a platform-wide SLA also provides organizations with additional peace of mind."

"As organizations expand globally, these multinational companies need to ensure that their workforce has the same access to communications, collaboration, and customer engagement capabilities, regardless of where each individual is located," said Meghan Keough, Senior Vice President of Product and Corporate Marketing at 8x8, Inc. "Multinationals operating in countries like Russia and Japan, can utilize 8x8 XCaaS across the entire organization. This provides cost-effective, enterprise-grade voice quality and reliability, which is critical to meeting employee and customer engagement requirements, on both a local and international level, in this new hybrid work environment."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://investors.8x8.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Filter Contacts

Read today's tip or listen to it on podcast.

Published: Wednesday, September 22, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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