News : 8x8 Enhances Cloud Contact Center Solution
San Jose, Calif., Oct 15, 2014 -- 8x8, Inc., a provider of cloud-based contact center, unified communications and collaboration services, announces a partnership with Conversocial, provider of social customer service solutions, that expands the omnichannel capabilities of 8x8’s Virtual Contact Center solution by enabling companies to deliver customer service over social media at a large scale.
Recent Forrester research shows that over two-thirds (67%) of companies believe that social customer service is the most pressing short-term priority for the contact center. More brands are recognizing that social media is a primary customer service channel and are transferring responsibility for managing this channel to the contact center to ensure the appropriate technologies are in place to deliver excellent customer service.
"Our customers are increasingly moving to omnichannel interactions within their contact centers, so we are pleased to add Conversocial’s best-in-class social customer engagement practices to our cloud contact center solution," said 8x8 Sr. Vice President of Product & Strategy Darren Hakeman. "Businesses can now embrace social media, together with phone, email and chat, as a scalable, secure and efficient part of their omnichannel contact center strategy."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Monday, October 20, 2014