#contactcenterworld, @8x8, @Microsoft
Campbell, CA, USA, May 6, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that the new 8x8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users. 8x8’s global direct routing solution now provides enterprise-grade telephony plus digital communication features to enhance employee and customer experience for organizations adopting Teams for collaboration.
"For organizations that use Microsoft Teams, Direct Routing delivers not only voice call cost efficiencies but also a better end-user experience. The benefits are essentially a best-of-breed approach to a holistic unified communications, collaboration and customer engagement solution," said Denise Lund, Research Director, WW Telecom and Unified Communications at IDC. "The new 8x8 Voice for Microsoft Teams app enables a seamless end-user experience when it comes to calling, integrated messaging, like SMS, MMS, and Fax, and other converged communication capabilities, which are easily accessible by employees from inside their familiar Teams collaboration solution."
8x8 Voice for Microsoft Teams helps organizations shift to hybrid work by turning Teams into a communications and collaboration hub. The new 8x8 Voice for Microsoft Teams app, available for download at the Microsoft AppSource.
"Our staff are dedicated to ensuring that every clients’ expectations are surpassed whether they work in the office or remotely. We use Microsoft Teams for internal collaboration and needed a cloud communications solution that routed external calls to employees and not to our offices," said Rino Lampasona, Vice President Finance at Muraflex, a leading manufacturer of demountable glass partitions that create elegant and functional office environments. "By deploying 8x8 Voice for Microsoft Teams we get peace of mind with enhanced employee productivity and client engagement. Our staff can work from anywhere on any device to collaborate, communicate and engage as well as manage 8x8 features, all from their Teams app."
"With automation and technology increasingly at the core of a company’s success, implementing the right tools is key. By choosing 8x8 Voice for Microsoft Teams, we are centralizing all of our communication mediums, including new SMS, MMS and fax capabilities, which creates a consistent and efficient process for our employees," added Fernando Pretreccia, President and CEO at Muraflex.
"As organizations with a distributed workforce rapidly adopt Microsoft Teams for collaboration, enabling employees to use and manage advanced communications and customer engagement features directly from any Teams endpoint is critical," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "With 8x8 Voice for Microsoft Teams, organizations can free up IT resources to drive their business objectives, while also providing employees the ability to interact with colleagues and customers from anywhere using Teams."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, May 7, 2021
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