News : 8x8 Expands International Footprint
San Jose, CA, USA, July 19, 2016 -- 8x8, Inc. (Nasdaq:EGHT), a provider of global Enterprise Communications as a Service (ECaaS), announced that the company is expanding its international footprint with new investments in Europe, Asia Pacific, and Latin America (LATAM) to support growing demand from global and distributed mid-market and enterprise customers. This will include the addition of three new data centers in Singapore, The Netherlands and Brazil; full localization capabilities (end user application and portal localization) for an additional six languages - French (two dialects), German, Dutch, Spanish, Italian and Portuguese; and new support centers in the Philippines and Romania delivering 24 x 7 follow-the-sun support.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
From a localization perspective, 8x8 will support a total of 13 languages in addition to English, for its desktop interactive voice response (IVR) services by the end of this calendar year, including Japanese. The company is also supplementing its global customer success network in the United States and United Kingdom with its new support centers in the Philippines and Romania, bringing the total number of centers to seven. In addition 8x8 continues to make key investments in technology, quality of service, security, and reliability to support customers.
"Our mid-market and enterprise customers demand the highest levels of quality of service with minimal latency across the globe," said Bryan Martin, Chairman and CTO, 8x8. "These new investments we're making will enhance our international footprint and better enable us to support the global and regional efforts of our customers, giving them the proximity to their data, local language capabilities, and follow-the-sun support."
In addition to full localization capabilities for the six new languages announced today - French (European and Canadian dialect currently available); German, Dutch and Spanish (targeted for fall 2016); and Italian and Portuguese (targeted for winter 2016) - 8x8 currently supports English (US, UK and AUS versions). The company also offers localized desktop IVR services in 7 languages in addition to English today, with another 6 planned for this calendar year.
Go live dates for the two new support centers announced today are as follows: Manila, Philippines (targeted for fall 2016) and Cluj, Romania (targeted for winter 2016). 8x8 takes a lifecycle approach to customer success and is involved with customers all the way from onboarding to deployment to training and support, and even beyond, helping customers drive greater user adoption of 8x8 technologies for increased productivity and maximum ROI. Customers can also access 8x8 services directly from the company website and receive multi-channel technical support (phone, chat, web and email).
Today's Tip of the Day - Speech Recognition
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, July 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), e...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...