News : 8x8 Expands Partnership with Opus to Deliver Quality of Service and Support for Customers
London, England, Oct, 2019 -- 8x8, a Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform, announced it has further strengthened its relationship with strategic reseller partner, Opus Telecoms.
8x8 and Opus are now able to deliver 8x8 services using Virtual 1’s UK network. This collaboration gives Opus full control over management of connectivity, service delivery and troubleshooting for UK businesses.
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Sales Director Michael O’Donnell at Opus, said: "What sets us apart in the market is our commitment to quality service. We want to offer true value to our customers but if service drops because of a connectivity problem through a third party, it can be more of a challenge to fix a customer’s problem. Partnering with 8x8 allows us to offer the best cloud technology for our customers, with global reach, all in one platform. We are a fast-growing company and need a partner who can match this scale - the commitment from the 8x8 team to find bespoke solutions for us and our customers means they are the perfect partner for us."
Christopher Peters, Vice President, EMEA Channel Sales at 8x8, said: "At 8x8 we want to work with partners of scale who have a commitment to quality and customer service, which is why we’re excited to be partnering with Opus. We know that customer expectations are changing and 8x8 is at the forefront of exceeding them with the best partners in the market, focusing on delivering the best possible voice quality combined with improving customer experience across the board."
Neil Wilson, Head of Products & Marketing at Virtual1, said: "As a leading wholesale connectivity provider, we offer our customers and partners one of the most advanced networks in the UK. It’s fantastic to be partnering with 8x8 and Opus to support their customers with quality connectivity."
Posted by Veronica Silva Cusi, news correspondent
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