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News : 8x8 Expands Partnership with Opus to Deliver Quality of Service and Support for Customers

#contactcenterworld, @8x8, @OpusTelecoms

London, England, Oct, 2019 -- 8x8, a Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform, announced it has further strengthened its relationship with strategic reseller partner, Opus Telecoms.

8x8 and Opus are now able to deliver 8x8 services using Virtual 1’s UK network. This collaboration gives Opus full control over management of connectivity, service delivery and troubleshooting for UK businesses.

Sales Director Michael O’Donnell at Opus, said: "What sets us apart in the market is our commitment to quality service. We want to offer true value to our customers but if service drops because of a connectivity problem through a third party, it can be more of a challenge to fix a customer’s problem. Partnering with 8x8 allows us to offer the best cloud technology for our customers, with global reach, all in one platform. We are a fast-growing company and need a partner who can match this scale - the commitment from the 8x8 team to find bespoke solutions for us and our customers means they are the perfect partner for us."

Christopher Peters, Vice President, EMEA Channel Sales at 8x8, said: "At 8x8 we want to work with partners of scale who have a commitment to quality and customer service, which is why we’re excited to be partnering with Opus. We know that customer expectations are changing and 8x8 is at the forefront of exceeding them with the best partners in the market, focusing on delivering the best possible voice quality combined with improving customer experience across the board."

Neil Wilson, Head of Products & Marketing at Virtual1, said: "As a leading wholesale connectivity provider, we offer our customers and partners one of the most advanced networks in the UK. It’s fantastic to be partnering with 8x8 and Opus to support their customers with quality connectivity."

#contactcenterworld, @8x8, @OpusTelecoms

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.8x8.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Monday, October 7, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 

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