News : 8x8 Introduces Service Management for Contact Centers
San Jose, CA, USA, May 15, 2019 -- 8x8, Inc. (NYSE:EGHT), a cloud provider of voice, video, chat and contact center solutions, announced an expansion of services for contact center customers which provide hands-on administration and management to ensure 8x8 customers get the most value from their contact center investment. 8x8 Service Management for Contact Center is a monthly service, which is now available.
The offering helps companies ensure positive customer experiences after the initial contact center implementation, giving 8x8 customers a pre-defined number of support hours through a single point of contact for a monthly fee.
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"Companies often move to the cloud to decrease the burden of maintaining the systems required to manage their contact centers. But that doesn’t mean that they suddenly become experts in deploying routing strategies or IVR/self-service design," said Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics. "8x8 Service Management for Contact Centers is an offering that many, if not most, companies will choose as a safety net – especially as they migrate from premises solutions to the cloud for the first time."
"The contact center is the lifeblood of any best-in-class customer experience strategy, but many companies just don’t have the in-house capabilities to manage it properly," said Sam Wilson, Senior Vice President of Small Business & eCommerce at 8x8. "The focus for contact center managers and agents needs to remain squarely on ensuring seamless, positive customer experiences. The 8x8 Service Management for Contact Center offer demonstrates how serious 8x8 is about fostering positive customer experience by providing the best total cloud platform for not only UC but contact center as well. The service offers an extra integrated layer of support so customer experience never falters, and companies can respond to the ongoing changing needs of their business."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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