News : 8x8 Issued New Communications Patent by U.S. Patent and Trademark Office
San Jose, CA, USA, July 30, 2015 -- 8x8, Inc. (Nasdaq:EGHT), a provider of cloud-based unified communications and contact center solutions, announces that it has been awarded a new patent related to its communication technologies, along with a patent that was acquired as part of the acquisition of the assets of Quality Software Corporation, which closed on June 18, 2015.
On July 28, 2015, the U.S. Patent and Trademark Office issued United States Patent number 9,094,488 entitled "Remote Management of VoIP Device Contact Lists." The ‘488 patent relates to an apparatus for providing Voice-over-IP (VoIP) services to and configuring contact lists for a plurality of VoIP-enabled devices.
As part of the Quality Software Corporation transaction, 8x8 has also acquired United States Patent number 8,811,593 entitled "Call Center Agent Centric Speech Decoding System and Method with Quality Assurance Function." The ‘593 patent relates to, among other things, displaying questions and answers (Q&A) to a call center agent based upon the decoding of agent speech using a basic Q&A database and an agent database, each with key words or phrases.
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Friday, July 31, 2015
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