News : 8x8 Issued New Contact Center Patent by U.S. Patent and Trademark Office
San Jose, CA, USA, June 3, 2015 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications and contact center services, announces that it has been awarded a new patent related to its contact center technologies. On June 2, 2015, the U.S. Patent and Trademark Office issued United States Patent number 9,049,297 entitled "Networked Contact Center." The ‘297 patent is a continuation of United States Patent number 8,804,940 which was awarded to 8x8 on August 12, 2014.
The ‘297 patent relates to, among other things, a networked contact center organized as layers including a telephony layer to receive communications, a platform layer to support multiple tenants and a storage layer to store tenant data, such as a list of agents, agents’ skills, voice response data, etc. for the multiple tenants. The stored data for multiple tenants is held in shared repositories accessible to agent supervisors, and the invention relates to sending and receiving data, based on an access to a data location, over a broadband communications network and between a machine operated by an agent associated with the tenant and another entity with which or whom the agent has targeted by a telephone number or other identifier.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, June 4, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...