News : 8x8 Issued New Contact Center Patent by U.S. Patent and Trademark Office
San Jose, CA, USA, June 3, 2015 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications and contact center services, announces that it has been awarded a new patent related to its contact center technologies. On June 2, 2015, the U.S. Patent and Trademark Office issued United States Patent number 9,049,297 entitled "Networked Contact Center." The ‘297 patent is a continuation of United States Patent number 8,804,940 which was awarded to 8x8 on August 12, 2014.
The ‘297 patent relates to, among other things, a networked contact center organized as layers including a telephony layer to receive communications, a platform layer to support multiple tenants and a storage layer to store tenant data, such as a list of agents, agents’ skills, voice response data, etc. for the multiple tenants. The stored data for multiple tenants is held in shared repositories accessible to agent supervisors, and the invention relates to sending and receiving data, based on an access to a data location, over a broadband communications network and between a machine operated by an agent associated with the tenant and another entity with which or whom the agent has targeted by a telephone number or other identifier.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, June 4, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...