News : 8x8 Issued New Virtual Contact Center Patent
Jan 2, 2014 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud communications and collaboration solutions, announces that it has been awarded a new patent related to its Virtual Contact Center technologies. On December 31, 2013, the U.S. Patent and Trademark Office issued United States Patent number 8,619,967 entitled "Networked Contact Center." The new patent is a continuation of United States Patent number 8,275,116 which was awarded to 8x8 on September 25, 2012.
The patent relates to, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments of the invention include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. The invention also enables the networked contact center platform to access a data location that is both associated with the tenant and shared by two or more multiple tenants.
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Tuesday, January 7, 2014