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News : 8x8 Launches 8x8 Contact Center for Microsoft Teams

#contactcenterworld, @8x8, @Microsoft

Campbell, CA, USA, March 15, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced the availability of 8x8 Contact Center for Microsoft Teams, which is certified to integrate with Microsoft Teams. The 8x8 cloud contact center and communications product delivers an integrated customer engagement and global telephony direct routing solution that allows employees and contact center agents to interact with customers from any Teams endpoint.

"Organizations are rapidly adopting Microsoft Teams for all their employee collaboration requirements, and now recognize the importance of integrating it with the contact center to enhance customer experience," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions. This helps organizations meet their unique business requirements, allowing employees and customers to stay productive and engaged from anywhere."

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"Organizations have turned to Microsoft Teams to help solve their most critical collaboration and telephony needs, so integrating advanced contact center capabilities into their communication hub is a natural next step," said Daniel Canning, Director, Microsoft Teams at Microsoft. "We are pleased to see 8x8 successfully complete the contact center certification process, providing their customers with a reliable integration with Teams, empowering their employees and contact center agents to connect with customers and provide a seamless experience."

"Our digital transformation agenda is about using the very best technology solutions to deliver essential services to the community, responding to changes in how we work and the nature of interactions between our employees and citizens," said Alison Hughes, Assistant Director ICT of Liverpool City Council. "8x8’s cloud contact center and communications product empowers both our contact center agents and employees to seamlessly collaborate and connect through the certified integration with Microsoft Teams. This enables our staff to work together to provide the vital services our local residents and businesses require while working from anywhere."

#contactcenterworld, @8x8, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Wednesday, March 17, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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