News : 8x8 Launches Enhanced Cloud Contact Center Solution
San Jose, Calif., Jan 21, 2014 -- 8x8, Inc., a provider of cloud communications and collaboration solutions, announces the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software offering, designed to improve an organization’s customer relations, enhance the management and productivity of their call center agents and guarantee the security of the call center environment.
8x8’s VCC service is available as a single point solution or as an integrated component of 8x8’s Virtual Office cloud-based telephony and unified communications solutions. Mid-size and distributed enterprises worldwide are increasingly adopting cloud-based alternatives to traditional PBX and call center systems and many, such as Merchant Warehouse and Replicon , are choosing to outsource both solutions from a single vendor, deploying business VoIP phone service throughout the organization and call center services in one or more departments. Organizations such as these appreciate the simple and powerful interfaces included with VCC that make agents productive quickly, giving them the fastest path to value in the industry.
"With VCC release 8.0, 8x8 continues to help contact centers provide new levels of service to their customers that can help differentiate their brand in the marketplace while reducing the costs associated with serving customers," says Nancy Jamison, Principal Analyst, Customer Contact at Frost & Sullivan.
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, January 22, 2014