#contactcenterworld, @8x8

Campbell, CA, USA, July, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud communications platform provider, announced the 8x8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding technologies, including artificial intelligence (AI) capabilities, into the 8x8 platform with persistent data to enhance business intelligence, insights, and analytics.

"Billions of dollars of venture-backed investments in thousands of startups is helping to rapidly accelerate the pace of innovation in the AI space. This is leading to revolutionary advancements, especially in the area of improving the customer experience," said Zeus Kerravala, founder and principal analyst at ZK Research. "Getting locked into a single communications provider's AI technology is holding back organizations from truly benefitting from the phenomenal rate of innovation taking place. 8x8's new Technology Partner Ecosystem allows enterprises to easily plug in the right AI solutions that best meet their business needs and transform the contact center and customer engagement."

"Customers want to engage across new channels and through emerging technologies, so we are excited to partner with 8x8 on delivering transformative AI-powered digital and voice CX solutions to their global customer base leveraging Cognigy's industry-leading conversational and generative AI automation platform," said Hardy Myers, SVP of Business Development and Strategy at Cognigy. "The 8x8 Technology Partner Ecosystem has already demonstrated remarkable success propelling 8x8 to the forefront of Cognigy's strategic partners, enabling us to penetrate untapped markets and attract new customers."

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Built on the 8x8 XCaaS™ (eXperience Communications as a Service™) platform open architecture, the new program nurtures an ecosystem of technology partners that encourages innovation and provides enterprises with the solutions they need to provide their own customers with exceptional experiences.

"Self-service is no longer just the step before speaking with a live agent, but rather can now offer customers engaging, dynamic and personalized experiences," said Richard Brown, Director at converse360. "Our integration with 8x8 provides a seamless, robust hand-off between our two systems, allowing organizations to focus on their own customers rather than their technology stack. The 8x8 Technology Partner Ecosystem delivers the best of all worlds for us because, instead of competing against each other, we are working together to solve the CX needs of our joint customers."

"A one size fits all approach no longer works. Instead, organizations expect their technology solutions and providers to innovate, adapt and evolve to meet their current and future business and customer needs," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "We are thrilled to announce the 8x8 Technology Partner Ecosystem, and even more excited to partner with so many industry leading, innovative CX vendors. The program complements our native AI-driven 8x8 XCaaS platform capabilities, giving enterprises the flexibility to build the right solutions to meet and exceed their customer experience goals."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://8x8.gcs-web.com