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News : 8x8 Launches Operator Connect for Microsoft Teams to Streamline Telephony Deployment and Adoption

#contactcenterworld, @8x8, @Microsoft

Campbell, CA, USA, Apr 16, 2024 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud contact center and unified communications platform provider, announced 8x8 Operator Connect for Microsoft Teams, a purpose-built solution offering native Public Switched Telephone Network (PSTN) calling in Microsoft Teams through the Operator Connect program. The new solution adds an Operator Connect option powered by 8x8’s Global ReachTM network to provide reliable calling, streamlined deployment, and simplified management to increase admin efficiency for Microsoft Teams Phone customers.

"There is a huge market opportunity for partners to extend the value of the Microsoft Teams platform through telephony enablement and CX services, such as contact center," said Patrick Watson, Head of Research at Cavell Group. "The launch of Operator Connect provides customers with greater flexibility and opportunities to augment their investment in the platform."

8x8 Operator Connect for Microsoft Teams will launch with flexible calling plans, and will support local presence in 20 countries, including the United States, United Kingdom, Canada, and Australia.

"As a technology provider, it’s important to know what our customers need from their software solutions, especially as organizations consolidate their tech stack to allow them to fully customize and streamline their workflows for business success," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "We have introduced 8x8 Operator Connect for Microsoft Teams to provide customers with 8x8’s reliable network by adding PSTN calling directly in Microsoft Teams, to improve productivity and efficiency for organizations."

"We continue to work with partners to offer Microsoft Teams Phone customers flexibility to enable PSTN services and customer engagement capabilities in Teams," said Taimoor Husain, Modern Workplace, GTM Strategy Lead for Operators at Microsoft. "8x8 is now the first Operator Connect partner to offer a contact center solution certified to integrate with Teams and we are pleased to work with them to offer customers choice in PSTN connectivity options."

#contactcenterworld, @8x8, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Social Activities Help Motivate

Read today's tip or listen to it on podcast.

Published: Wednesday, April 17, 2024

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 

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