News : 8x8 Launches Team Messaging Solution to Help Enterprises Deliver Better Customer Experiences at Scale
San Jose, CA, USA, Oct 16, 2018 -- 8x8, Inc. (NYSE:EGHT), a communications provider of cloud voice, video, collaboration and contact center solutions, announced that Team Messaging is integrated into the 8x8 X Series solution.
"Today's messaging solutions are built for small teams and are neither able to scale across an entire enterprise, nor facilitate secure and compliant collaboration externally with partners and customers. As a result, companies are challenged with having to manage multiple fragmented systems for voice, meetings and messaging, which impacts collaboration and employee productivity," said Dejan Deklich, Chief Product Officer, 8x8. "8x8 X Series with Team Messaging allows companies to standardize on one cloud communications platform. This helps all employees communicate and collaborate more effectively with each other, and optimize every moment of engagement with customers and partners."
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"For more than three decades, we have been on the front lines of innovation to provide our insurance clients the highest quality appraisal services with each team within SCA having a laser focus on quick cycle time, accurate estimating and great customer service," said Jose Hermida, Service Manager at SCA Appraisal Company. "8x8 provides us with one application for voice, meetings, and messaging, allowing employees to communicate from anywhere at any time from any device. The new 8x8 team messaging solution enables our teams to easily connect and collaborate in real time, and we plan to do the same externally with our clients even if they use different messaging platforms, such as Slack."
"The consumerization of technologies now requires businesses to deliver seamless communications and ecommerce-like experiences to employees, partners and customers to improve customer and employee acquisition, retention, loyalty, and an ease of work that results in greater productivity," said Wayne Kurtzman, IDC Research Director for Social and Experiential Solutions. "This is enabling a new way of doing business through collaboration. However, instead of one-dimensional team collaborative applications, companies will require tightly integrated solutions, including combining calling, video meetings and messaging to expedite communications, extend collaboration, and drive outcomes."
8x8 Team Messaging is one key element of 8x8 X Series which helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center and one system of intelligence on a single cloud platform. With 8x8 X Series, 8x8 customers communicate faster and smarter to exceed the speed of customer expectations. 8x8 X Series enables organizations to differentiate their customer experience in real time by connecting customers to the most relevant employee on any channel for quicker speed to answers. 8x8 X Series personalizes customer interactions with context-rich insights, and optimizes for smart customer outcomes based on business-critical signals derived from advanced employee-customer interaction analytics.
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, October 18, 2018
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