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News : 8x8 Launches Team Messaging Solution to Help Enterprises Deliver Better Customer Experiences at Scale

#contactcenterworld, @8x8

San Jose, CA, USA, Oct 16, 2018 -- 8x8, Inc. (NYSE:EGHT), a communications provider of cloud voice, video, collaboration and contact center solutions, announced that Team Messaging is integrated into the 8x8 X Series solution.

"Today's messaging solutions are built for small teams and are neither able to scale across an entire enterprise, nor facilitate secure and compliant collaboration externally with partners and customers. As a result, companies are challenged with having to manage multiple fragmented systems for voice, meetings and messaging, which impacts collaboration and employee productivity," said Dejan Deklich, Chief Product Officer, 8x8. "8x8 X Series with Team Messaging allows companies to standardize on one cloud communications platform. This helps all employees communicate and collaborate more effectively with each other, and optimize every moment of engagement with customers and partners."


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"For more than three decades, we have been on the front lines of innovation to provide our insurance clients the highest quality appraisal services with each team within SCA having a laser focus on quick cycle time, accurate estimating and great customer service," said Jose Hermida, Service Manager at SCA Appraisal Company. "8x8 provides us with one application for voice, meetings, and messaging, allowing employees to communicate from anywhere at any time from any device. The new 8x8 team messaging solution enables our teams to easily connect and collaborate in real time, and we plan to do the same externally with our clients even if they use different messaging platforms, such as Slack."

"The consumerization of technologies now requires businesses to deliver seamless communications and ecommerce-like experiences to employees, partners and customers to improve customer and employee acquisition, retention, loyalty, and an ease of work that results in greater productivity," said Wayne Kurtzman, IDC Research Director for Social and Experiential Solutions. "This is enabling a new way of doing business through collaboration. However, instead of one-dimensional team collaborative applications, companies will require tightly integrated solutions, including combining calling, video meetings and messaging to expedite communications, extend collaboration, and drive outcomes."

8x8 Team Messaging is one key element of 8x8 X Series which helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center and one system of intelligence on a single cloud platform. With 8x8 X Series, 8x8 customers communicate faster and smarter to exceed the speed of customer expectations. 8x8 X Series enables organizations to differentiate their customer experience in real time by connecting customers to the most relevant employee on any channel for quicker speed to answers. 8x8 X Series personalizes customer interactions with context-rich insights, and optimizes for smart customer outcomes based on business-critical signals derived from advanced employee-customer interaction analytics.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, October 18, 2018

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2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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