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News : 8x8 Announce Product Enhancements

#contactcenterworld, @8x8

Campbell, CA, USA, Jan 28, 2021 -- 8x8, Inc. (NYSE:EGHT), an integrated cloud communications platform provider, announced new contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product enhancements to optimize employee and customer engagement. The latest 8x8 updates highlight the benefits organizations gain by having an integrated contact center and communications solution from a single provider, making it easy to engage, work, and manage interactions between employees and customers.

"We've seen tremendous results in using the 8x8 Auto Dialer," said Dominic McDonald, Managing Director, italk telecom. "Increased agent productivity, simplified management, and overall improved visibility into our campaigns has made a significant impact in how we proactively connect with our customers. The user experiences for admins and agents alike is so simple that proactive outreach is an effortless part of our daily operations."

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"The 8x8 single-vendor cloud platform was purpose-built to eliminate silos, facilitate dynamic collaboration and engage both customers and employees through highly personalized experiences," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "Our global cloud approach enables us to rapidly inject new, innovative capabilities into our integrated contact center, voice communications, chat, meetings, and APIs product. We are proud to support organizations’ digital transformation efforts with a platform that delivers everything they need to meet unique business requirements, and thrive in the new operate-from-anywhere model."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Voice Mail Timeout!

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Published: Friday, January 29, 2021

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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