News : 8X8 Named a Challenger in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America
San Jose, CA, USA, Oct 21, 2019 -- 8x8, Inc. (NYSE:EGHT), a Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform, announced it has been named by Gartner, Inc. as a Challenger in the 2019 Magic Quadrant for Contact Center as a Service, North America.¹ This is the fifth consecutive year 8x8 has been recognized as a Challenger in this report.
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"More and more, companies are realizing the need to prioritize customer experience (CX) in order to improve topline results. Only by moving from legacy on-premises systems to a modern cloud contact center can they improve CX and business performance," said Vik Verma, Chief Executive Officer at 8x8, Inc. "As we improved our position on the completeness of vision axis compared to last year, we believe that Gartner’s recognition validates our commitment to delivering both a bundled offering through the 8x8 X Series and an innovative standalone 8x8 Contact Center solution. We also believe it acknowledges the power of our single cloud technology platform, opening up exciting possibilities to leverage additional capabilities across the organization, such as data and analytics, video meetings, team messaging and enterprise APIs, that further enhance both customer and employee experiences."
In addition to being positioned as a Challenger in the Magic Quadrant for Contact Center as a Service, North America, 8x8 has also been named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide2 for the last eight consecutive years. By offering voice, video, chat and contact center on a single cloud platform, 8x8 believes it is uniquely positioned to support enterprises across the globe to improve employee and customer engagement and productivity.
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, October 23, 2019
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