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News : 8X8 Named a Challenger in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America

#contactcenterworld, @8x8, @Gartner_inc

San Jose, CA, USA, Oct 21, 2019 -- 8x8, Inc. (NYSE:EGHT), a Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform, announced it has been named by Gartner, Inc. as a Challenger in the 2019 Magic Quadrant for Contact Center as a Service, North America.¹ This is the fifth consecutive year 8x8 has been recognized as a Challenger in this report.

"More and more, companies are realizing the need to prioritize customer experience (CX) in order to improve topline results. Only by moving from legacy on-premises systems to a modern cloud contact center can they improve CX and business performance," said Vik Verma, Chief Executive Officer at 8x8, Inc. "As we improved our position on the completeness of vision axis compared to last year, we believe that Gartner’s recognition validates our commitment to delivering both a bundled offering through the 8x8 X Series and an innovative standalone 8x8 Contact Center solution. We also believe it acknowledges the power of our single cloud technology platform, opening up exciting possibilities to leverage additional capabilities across the organization, such as data and analytics, video meetings, team messaging and enterprise APIs, that further enhance both customer and employee experiences."

In addition to being positioned as a Challenger in the Magic Quadrant for Contact Center as a Service, North America, 8x8 has also been named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide2 for the last eight consecutive years. By offering voice, video, chat and contact center on a single cloud platform, 8x8 believes it is uniquely positioned to support enterprises across the globe to improve employee and customer engagement and productivity.

#contactcenterworld, @8x8, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Wednesday, October 23, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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