#contactcenterworld, @8x8, @Gartner_inc
Campbell, CA, USA, Mar, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud communications platform provider, announced it has been named a Strong Performer in the Gartner Peer Insights "Voice of the Customer for Contact Center as a Service" report which recognizes the vendor basis for Overall Experience, User Interest, and Adoption.
"Voice of the Customer" synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, plays a crucial role in the enterprise software buying process as it focuses on the direct peer experience of implementing and operating a new solution.
8x8 maintains that user reviews illustrate customer satisfaction throughout the entire sales and deployment process, as well as the overall capabilities of the 8x8 Contact Center product, with 85 percent of reviewers stating a "Willingness to Recommend." 8x8 was also peer-recognized as a Strong Performer in both the Midsize Enterprise and North America segments.
"For us this customer recognition as a Strong Performer in the Gartner Peer Insights ‘Voice of the Customer for Contact Center as a Service’ report is truly an honor, especially as it’s based on reviews by 8x8 customers," said Walt Weisner, Chief Customer Officer at 8x8, Inc. "We believe that not only does it demonstrate our commitment to providing market leading products and services, but it also underscores our drive to ensure exceptional customer experiences from beginning to end. We are very proud of what we have, and continue to, accomplish."
#contactcenterworld, @8x8, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, March 13, 2023
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