News : 8x8 Partners with Teleopti
Orlando, Fla., Mar 18, 2014 -- 8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, announces it has partnered with Teleopti, the global provider in Workforce Management (WFM) software for contact centers to deliver a 100% cloud-based Virtual Contact Center and Workforce Management solution.
8x8 and Teleopti have tightly integrated their solutions to provide a new service that uses 8x8 Virtual Contact Center’s call history data to drive Teleopti’s staffing models, enabling call centers to quickly design a schedule that optimizes their staffing resources. Once the system is in use, up to the minute statistics from 8x8 are fed to Teleopti, giving contact managers unprecedented flexibility to ensure they are running at top efficiency. This integration can even be extended directly into payroll systems to further reduce the labor required to manage contact center staffing.
"The Virtual Contact Center/Teleopti solution is a groundbreaking integration purpose built to take full advantage of the cloud to help call centers deliver a new level of service to their customers in a very efficient and expedient manner," said 8x8 Sr. Vice President of Business Development Huw Rees. "8x8 and Teleopti did all of the heavy lifting up front so that customers could quickly realize the value of this powerful, turnkey contact center solution."
"By partnering with 8x8 to provide a full cloud-based experience, we are able to empower the contact center or line of business manager to fully control all aspects of the customer experience without a dependency on IT," said David Påhlman, President of Teleopti, Inc. "This gives companies the flexibility to enhance customer relationships while significantly reducing costs."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Wednesday, March 19, 2014