News : 8x8 Partners with Zendesk
San Jose, Calif., Feb 6, 2014 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications, contact center and collaboration solutions, announces it has partnered with Zendesk, a cloud-based customer service platform, to develop a bundled cloud contact center solution. The solution tightly weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.
8x8 Virtual Contact Center (VCC) and Zendesk function as a single SaaS instance with reporting and runtime data integrations, enabling contact centers to increase first call resolution rates, shorten call handle times, and extract the right metrics needed to maximize the efficiencies of the contact center. Zendesk provides the software for agents to track customer issues, tie inquiries to a single customer record and drive agents to a solution. 8x8 manages customer interactions across voice, chat and other channels to ensure customers are connected with the agent who is best prepared to help them. With the combined 8x8 Virtual Contact Center/Zendesk solution, organizations can provide the highest quality customer service experience to increase satisfaction and build loyalty while saving money through greater efficiency.
"The 8x8 and Zendesk product development teams have worked diligently to create a powerful, yet easy to use, cloud-based solution for call center organizations that place a premium on delivering outstanding customer service," said 8x8 Senior Vice President of Business Development Huw Rees. "We are extremely pleased with the result of these efforts and look forward to continuing to work with Zendesk to bring this compelling solution to market."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, February 7, 2014