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News : 8x8 Picks Bluechip Infotech as its First Distributor in Australia

#contactcenterworld, @8x8

Silverwater, NSW, Australia, April 27, 2021 -- Cloud contact centre and communications solutions provider 8x8 has chosen Bluechip Infotech as its first distributor in Australia, a move aimed at helping the vendor expand its market presence in the country.

It is hoped the new partnership will underpin 8x8’s efforts to extend its regional footprint through a continuation of its channel-first go-to-market strategy and enable it to tap into new partners for growth.

For Bluechip, the addition of the 8x8 contact centre, voice communications, chat, and video meetings solution effectively rounds out the distributor's portfolio to support enterprise and public sector organisations with their requirements to enable hybrid work.

Bluechip Infotech plans to provide two routes to market for 8x8 solutions, the first through its traditional managed services provider reseller model.

The second route to market will see the distributor operate as a master agent, meaning it will also be able to offer flexibility to resellers in terms of the way in which they want to transact.

"We were attracted to the rich feature functionality of the 8x8 solution which is a future fit for the emerging hybrid work economy," said Ron Jarvis, Bluechip Infotech sales director.

"8x8 gives us a complete, distinct and simplified portfolio with an industry-recognised integrated cloud contact centre and communications solution as well as enables us to provide billing flexibility as master agent.

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"This is simply something we could not previously offer and will be particularly attractive to value-added resellers who are not currently in this market space but who are increasingly called upon to provide both IT and communications services and solutions as the worlds of IT and telephony merge.

"Moreover, being able to do brokerage will be a fantastic opportunity as it offers value and flexibility and meets demand in the market today for the way in which communications, collaboration and customer engagement solutions are being consumed as well as the strong involvement required by resellers," he added.

For 8x8 Australia and New Zealand channels and alliances senior manager Michelle Marlan, the partnership with Bluechip Infotech represents an "incredible opportunity" for the vendor to build a national presence through the distributor’s master agent ecosystem.

"We are thrilled to appoint Bluechip Infotech as our distributor in Australia," she said. "They are a strategic part of our growth in the region and we are a natural fit with their own broader product solution and go to market strategy.

"Their significant investment in our business and capacity to take on master agency makes this a winning combination to deliver great channel and customer outcomes."

The deal comes several weeks after Bluechip struck a deal to roll fellow IT distributor DNA Connect into its business, creating a new unified distribution provider in the local market.

The merger of DNA Connect into Bluechip also incorporates Ingeniq, DNA’s partner services and training arm.

"The merger positions both companies to be stronger and accelerate growth by providing more solutions to a wider combination of channel partners and segments," Bluechip managing director Johnson Hsiung said in March when the deal was announced.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arnnet.com.au


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Thursday, April 29, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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