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News : 8x8, Poly and ScanSource Announce Strategic Partnership

#contactcenterworld, @8x8, @PLANTRONICS

San Jose, CA, USA, Oct 30, 2019 -- Three technology providers -- 8x8, Inc. (NYSE: EGHT), Plantronics, Inc. ("Poly" – formerly Plantronics and Polycom) (NYSE: PLT) and ScanSource, Inc. (NASDAQ: SCSC) -- announced they are joining forces to help companies easily move away from legacy on-premises business communication systems to true cloud-based communication solutions.

The joint global program, named CloudFuel™, will accelerate the process of ensuring organizations have proven cloud technology to meet all of their needs across unified communications, collaboration and contact center

"For many years 8x8 has been helping businesses replace their legacy on-premises solutions to modernize their communications and increase service quality, system resiliency, IT agility and performance visibility all with a single cloud technology platform," said Vik Verma, CEO at 8x8. "Today’s announcement takes our relationships with ScanSource, a leading provider of technology products and solutions, and Poly, the leading phone equipment provider, to a new level, uniting industry leaders together with a joint purpose - to deliver cost effective, packaged programs that will enable countless organizations to easily and quickly take advantage of the cloud."

"Our previous on-premises telephony system could not provide the critical integrated contact center functionality we needed," said Bayard Carlin, Senior Director of Technical Operations at Colibri Group, a family of brands that provide learning solutions for licensed professionals in real estate, healthcare, and 22 other industries. "We moved to 8x8 for a single Unified Communications and Contact Center solution. I was impressed with how fast the switch-over took place and how seamless the project was from day one. We have realized 30 percent cost savings, and more importantly, we have less complexity and more functionality, including rich contact center analytics and an easier process for adding new agents or locations quickly."

"This strategic partnership between ScanSource, 8x8, and Poly enables our VARs to resell 8x8 cloud communication services aligned with their existing, preferred business model that allows them to own the customer relationship," said Mike Baur, Chairman and CEO at ScanSource, Inc. "This program will allow our VARs to manage the customer billings for the 8x8 and Poly solution, while also giving VARs the ability to add additional services that they provide."

"For years, Poly has been leading the charge helping our customers move from on-premises telephony to cloud-based communications," said Joe Burton, President and Chief Executive Officer at Poly. "With stellar partners like 8x8 and ScanSource, along with these new incentive programs, we will make the migration process to UCaaS as seamless as possible for our collective customers."

#contactcenterworld, @8x8, @PLANTRONICS


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About poly:
Company LogoPlantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
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Today's Tip of the Day - Workforce Management Strategy

Read today's tip or listen to it on podcast.

Published: Friday, November 1, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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