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News : 8x8 Launches New 8x8 Video Meetings

#contactcenterworld, @8x8

San Jose, CA, USA, Sept, 2019 -- 8x8, Inc. (NYSE: EGHT), a Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform, announced that 8x8 Video Meetings, a completely reimagined meetings solution, is now available for all new customers and is provided for existing 8x8 customers as part of their service subscriptions for Virtual Office mobile and desktop applications.* 8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 

"The distributed, global, and mobile workforce that makes up today’s digital workplace wants to stay connected and have instant access, regardless of location or device. As a result, forward-thinking organisations are putting a strong emphasis on investing in new communication technologies to prepare for the future of work," said Roopam Jain, Industry Director, Information & Communications Technologies at Frost & Sullivan. "Modern video collaboration is truly disrupting businesses and is the glue that holds the dispersed organisation together, unifying people, processes and technologies. Our research shows that video collaboration has a clear impact on key facets of business, such as accelerating decision making and improving productivity. Companies that don’t embrace video collaboration risk getting left behind."


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"Employees are exhausted with clunky meetings experiences that eat minutes out of the day and keep them from being productive," said Dejan Deklich, Chief Product Officer of 8x8. "From scheduling to sign off, the entire process needs to be seamless and intuitive. Unlike other web conferencing services available in the market, 8x8 Video Meetings and 8x8 Meeting Rooms are built to enable easy and productive business collaboration from any device without installing plugins or software. Whether it’s instant screen-sharing, HD video and audio quality or full calendar and directory integrations, the reimagined 8x8 video conferencing solution makes work immersive and effortless."

"8x8 continues to innovate and the new 8x8 meetings experience makes it easier to conduct video meetings with instant join and screen share and an intuitive user experience," said Damian Byrne, Group IT Director at Bionical Solutions Ltd., a UK-based innovator in sales, marketing and patient services for the healthcare industry and an 8x8 Video Meetings early access user. "We’re committed to delivering the best possible customer experience for our clients and this advance from 8x8 is the closest to being there in-person. 8x8 Video Meetings is a big step forward and a key part of our unified communications solution."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.8x8.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Tuesday, September 24, 2019

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2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 

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