Campbell, CA, USA, Dec 8, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced new 8x8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device.
"A modern, seamless platform matters. Owning the fully integrated cloud technology stack, from voice, team chat and meetings to contact center, enterprise APIs and programmable applications, enables us to rapidly inject new, innovative capabilities across the 8x8 Open Communications Platform via our microservices architecture," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "This benefits organizations significantly as it removes friction for both administrators and users, allowing them to easily mix-and-match, manage and use the communications, collaboration and customer engagement features they need in a fast-evolving, operate-from-anywhere business environment."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, December 10, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
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