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#contactcenterworld, @confirmit, @8x8
London, UK, New York, NY, and Oslo, Norway 24 July, 2018 -- Confirmit has been chosen by 8x8, Inc., a provider of cloud phone, meeting, collaboration and contact centre solutions, to power its online and telephone surveys within its Voice of the Customer programme. 8x8 selected Confirmit Horizons to replace its existing software due to the strength of Confirmit’s technology, flexibility, competitive offering and ability to be scaled globally.
Yesenia Orozco, Customer Experience Manager of 8x8, explains: "We’re a global organisation, so the need to scale our programme effectively was a real focus for us. With Confirmit, and particularly through the integration with multiple other platforms, we can see the full picture of our customers’ businesses. The implementation of this technology has cut down significantly on the time we need to spend managing the platform. We’re now able to focus on delivering impactful insights and guidance to our teams to help them deliver the best possible experience to our customers."
Dave King, President of Americas, Confirmit, says: "Managing complex customer information to uncover the hidden truths that lie beneath the surface was critical for 8x8, as were the end-to-end capabilities of Confirmit Horizons. We are delighted to add them to our growing client roster and look forward to ensuring our constantly evolving technology continues to meet their needs in the future."
With Confirmit Horizons currently in implementation, Orozco believes it will soon reap the benefits of the platform.
Orozco confirmed that: "After a thorough selection process and demonstrations from a number of providers in the space, it was clear that Confirmit offered by far the best platform in terms of functionality, scale, reliability and robustness. No other vendor could handle the level of complexity we need to succeed. We look forward to expanding our partnership with Confirmit in the future as they continue to help us better our services and differentiate ourselves from the competition."
About Confirmit:
Confirmit is a global provider of software for customer and employee feedback, as well as Market Research (MR). The company has more than 200 employees. Global 5000 companies and Market Research agencies use Confirmit’s wide range of software products for feedback/data collection, panel management, data processing, analysis, and reporting.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Tuesday, July 24, 2018
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