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News : 8x8 Selects Confirmit to Deliver Deeper Customer Insights

#contactcenterworld, @confirmit, @8x8

London, UK, New York, NY, and Oslo, Norway 24 July, 2018 -- Confirmit has been chosen by 8x8, Inc., a provider of cloud phone, meeting, collaboration and contact centre solutions, to power its online and telephone surveys within its Voice of the Customer programme. 8x8 selected Confirmit Horizons to replace its existing software due to the strength of Confirmit’s technology, flexibility, competitive offering and ability to be scaled globally.

Yesenia Orozco, Customer Experience Manager of 8x8, explains: "We’re a global organisation, so the need to scale our programme effectively was a real focus for us. With Confirmit, and particularly through the integration with multiple other platforms, we can see the full picture of our customers’ businesses. The implementation of this technology has cut down significantly on the time we need to spend managing the platform. We’re now able to focus on delivering impactful insights and guidance to our teams to help them deliver the best possible experience to our customers."

Dave King, President of Americas, Confirmit, says: "Managing complex customer information to uncover the hidden truths that lie beneath the surface was critical for 8x8, as were the end-to-end capabilities of Confirmit Horizons. We are delighted to add them to our growing client roster and look forward to ensuring our constantly evolving technology continues to meet their needs in the future."

With Confirmit Horizons currently in implementation, Orozco believes it will soon reap the benefits of the platform.

Orozco confirmed that: "After a thorough selection process and demonstrations from a number of providers in the space, it was clear that Confirmit offered by far the best platform in terms of functionality, scale, reliability and robustness. No other vendor could handle the level of complexity we need to succeed. We look forward to expanding our partnership with Confirmit in the future as they continue to help us better our services and differentiate ourselves from the competition."

#contactcenterworld, @confirmit, @8x8


About Confirmit:
Company LogoConfirmit is a global provider of software for customer and employee feedback, as well as Market Research (MR). The company has more than 200 employees. Global 5000 companies and Market Research agencies use Confirmit’s wide range of software products for feedback/data collection, panel management, data processing, analysis, and reporting.
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About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, July 24, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

6.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

7.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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