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News : 8x8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions

#contactcenterworld, @Oracle, @8x8

Redwood Shores, CA, USA, May 12, 2020 -- Oracle announced that 8x8, Inc. (NYSE:EGHT), an integrated cloud communications platform, is using Oracle Cloud Infrastructure to power its secure Jitsi.org and 8x8 video meeting solutions as it scales to handle growth in users. 

Demand for technology that enables public and private organizations of every size around the world to stay connected has driven growth in video conferencing in recent months in areas such as remote working and customer engagement, distance learning and telehealth. 

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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To support the rapid change in the way businesses, organizations, health care providers and educators work, the 8x8 video meetings platform needed to hyperscale quickly to support demand. As 8x8 expanded its offerings and global reach, its customers consumed a tremendous amount of network bandwidth and compute, which exceeded 1.5 petabytes a day of egress network traffic and was increasing day by day. Running on Oracle Cloud Infrastructure gives 8x8 scale, performance, and low network latency and allows it to focus on serving end users. 

"We’re incredibly proud to help businesses, organizations, educators, and health professionals stay connected during this challenging time. As global demand on our video meetings platform grew exponentially, we needed a partner to scale rapidly and cost effectively with us," said Vik Verma, CEO, 8x8. "Oracle Cloud Infrastructure provides industry-leading security, global reach and an unmatched level of support combined with exceptional price and performance that we need now and in the future. The added benefit of a strong go-to-market opportunity on the Oracle Cloud Marketplace was also a key differentiator for this partnership."

"As the world redefines the way we communicate, video conferencing has become a critical service and one of our fastest-growing segments," said Clay Magouyrk, executive vice president, development, Oracle Cloud Infrastructure. "Oracle’s Gen 2 Cloud Infrastructure provides the right platform for resource intensive applications like video conferencing and streaming content at a price that removes barriers for 8x8 to accelerate onboarding more end-users. We’re excited to work with 8x8 as it joins the Oracle Cloud Marketplace where our enterprise customers can easily access its video conferencing service."

#contactcenterworld, @Oracle, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.oracle.com


About Oracle:
Company LogoOracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
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About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Thursday, May 14, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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