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News : 8x8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions

#contactcenterworld, @Oracle, @8x8

Redwood Shores, CA, USA, May 12, 2020 -- Oracle announced that 8x8, Inc. (NYSE:EGHT), an integrated cloud communications platform, is using Oracle Cloud Infrastructure to power its secure Jitsi.org and 8x8 video meeting solutions as it scales to handle growth in users. 

Demand for technology that enables public and private organizations of every size around the world to stay connected has driven growth in video conferencing in recent months in areas such as remote working and customer engagement, distance learning and telehealth. 

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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To support the rapid change in the way businesses, organizations, health care providers and educators work, the 8x8 video meetings platform needed to hyperscale quickly to support demand. As 8x8 expanded its offerings and global reach, its customers consumed a tremendous amount of network bandwidth and compute, which exceeded 1.5 petabytes a day of egress network traffic and was increasing day by day. Running on Oracle Cloud Infrastructure gives 8x8 scale, performance, and low network latency and allows it to focus on serving end users. 

"We’re incredibly proud to help businesses, organizations, educators, and health professionals stay connected during this challenging time. As global demand on our video meetings platform grew exponentially, we needed a partner to scale rapidly and cost effectively with us," said Vik Verma, CEO, 8x8. "Oracle Cloud Infrastructure provides industry-leading security, global reach and an unmatched level of support combined with exceptional price and performance that we need now and in the future. The added benefit of a strong go-to-market opportunity on the Oracle Cloud Marketplace was also a key differentiator for this partnership."

"As the world redefines the way we communicate, video conferencing has become a critical service and one of our fastest-growing segments," said Clay Magouyrk, executive vice president, development, Oracle Cloud Infrastructure. "Oracle’s Gen 2 Cloud Infrastructure provides the right platform for resource intensive applications like video conferencing and streaming content at a price that removes barriers for 8x8 to accelerate onboarding more end-users. We’re excited to work with 8x8 as it joins the Oracle Cloud Marketplace where our enterprise customers can easily access its video conferencing service."

#contactcenterworld, @Oracle, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.oracle.com


About Oracle:
Company LogoOracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
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About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Confirming Details

Read today's tip or listen to it on podcast.

Published: Thursday, May 14, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Training

 
1.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

2.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

3.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

4.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158

6.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
PH: 0217991445

7.) 
The Forum

Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
PH: +44 (0)3331235960
 

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