News : 8x8 Simplifies Announces Release Of Virtual Contact Center 8.1
San Jose, Calif., Sep 30, 2014 -- 8x8, Inc. a provider of cloud-based contact center, unified communications and collaboration services, announces the release of Virtual Contact Center (VCC) 8.1, the latest version of its cloud-based contact center solution that allows companies to increase customer loyalty and revenue by delivering a personalized, proactive customer engagement experience.
VCC 8.1 facilitates the establishment of direct, knowledgeable relationships between contact center agents and customers during every step of the buying cycle and throughout the life of the customer.
"Designing a consistent experience across multiple channels is key to building profitable relationships with customers, old and new. An important success factor is having the tools and processes in place to painlessly create these experiences," said Sheila McGee Smith, Principal Analyst at McGee Smith Analytics. "Virtual Contact Center 8.1 brings sophisticated contact center functionality - such as a comprehensive multi-channel routing design environment and proactive web chat - to an easy to implement cloud-based solution, significantly increasing the business value and ROI for new and existing 8x8 customers."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, October 1, 2014