News : 8x8 Teams with CDW to Optimize Telecommunications for MHM
San Jose, CA, USA, Aug 25, 2015 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications and contact center solutions, announced the company has partnered with CDW Corporation (NASDAQ:CDW), a multi-brand technology solutions provider to business, government, education and healthcare, to deliver a new cloud-based telecommunications solution for MHM Services, Inc., a company that delivers mental and medical health services to correctional facilities across the US. The MHM deployment of 8x8 will be phased over a period months, with the completed company-wide deployment expected by Q3 2015.
MHM currently employs clinical, management and support staff nationwide and manages its government contracts through a network of regional offices. Before implementing 8x8 cloud communications, MHM had 22 premises-based hardware phone systems. Over time, maintaining the hardware became arduous and expensive, which resulted in a significant burden on the company’s IT organization. Additionally, perpetual licenses continued to incur costs, even when phone service was no longer needed, and offices with long-term contracts ended up with antiquated hardware that needed to be replaced. Overall, MHM has reduced spending on phone lines, long distance, telecom hardware and maintenance contracts.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
As MHM evaluated cloud solutions, 8x8’s extensive training resources and superior user experience were another vital differentiator. "Our team of people are seasoned healthcare professionals not technologists, so training across the entire organization was essential for success," said Nader. "8x8 has comprehensive, interactive training resources, including user guides, YouTube videos and live webinars. Having access to all these resources provided MHM with an exceptional user experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Usage Guidelines
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
About CDW Corporation:
CDW Corporation, headquartered in Vernon Hills, Illinois, is a provider of technology products and services for business, government and education.
Published: Wednesday, August 26, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Tower Bersama Group|
PT Tower Bersama Infrastructure Tbk ("TBIG") is the holding company of the Tower Bersama Group. TBIG was established in 2004 and was listed on the Indonesia Stock Exchange on October 26, 2010. Towe...
|BPO PLUS WLL|
BPO+, a collaborated entity of two distinctly varied professional corporations, is a provider of World-class Contact Center and BPO services, Telecom System Integration and IT services from the Gulf C...
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...